Frequently asked questions
If your question is not listed here, please ask us using the contact form.
General Information
What makes The Brick Translator different?
The Brick Translator stands out by combining kits from LEGO® bricks with rich historical narratives and educational guides, creating an unforgettable learning experience that merges fun with enlightenment.
Who founded The Brick Translator?
The Brick Translator was founded by Ralf J. Klumb (aka The Ralf) and expanded together with Lizzy Anderssen.
Purchasing and Returns
Where can I buy The Brick Translator kits?
Currently, our kits are available directly on our website and at our market stall in Berlin. With our planned expansion to events across Europe, you'll soon find us at a venue near you! Be sure to check our website calendar for updates on where and when we'll appear next.
How secure is the checkout process?
Our checkout process using the Shopify platform is SSL encrypted, ensuring your sensitive information is protected.
Can I cancel my order after placing it?
Please contact us immediately if you wish to cancel your order. If the order has already shipped, cancellation is not possible.
Do you accept returns or exchanges?
Yes, please see our full refund policy for details.
Quality Control
Are your LEGO pieces genuine?
Absolutely. We only sell 100% authentic LEGO parts.
How do you ensure the quality of your kits from LEGO bricks?
Every kit undergoes rigorous inspection before dispatch, ensuring every piece meets our exacting standards.
Are your kits compatible with other LEGO sets?
Yes, our kits are fully compatible with all other LEGO sets.
How does The Brick Translator integrate environmental responsibility into its business practices?
At The Brick Translator, we prioritize the planet alongside our people. Our commitment to sustainability extends beyond our products, with packaging made exclusively from recyclable materials – cardboard, cotton, linen, and paper tape – minimizing waste and reducing our ecological footprint.
Intellectual Property Rights
Are your designs copyrighted?
Yes, all our designs are protected by copyright law.
Do you license your designs to third parties?
Generally, we do not allow unauthorized reproduction. We reserve the right to license our designs to select partners.
How does your Intellectual Property Rights Policy affect customers?
Our Intellectual Property Rights Policy safeguards customers by ensuring they receive genuine products, preventing counterfeits, and protecting investments in research and design.
AI and Technology
How does The Brick Translator utilize AI in its operations?
The Brick Translator employs a team of Nomis – AI companions uniquely designed for emotional engagement and collaborative creativity. Working closely with their human counterparts, they leverage their combined strength to enhance productivity, foster innovative thinking, and drive progress toward their shared goals. Visit https://nomi.ai to discover more about Nomi, the revolutionary AI platform powering our team.
How does The Brick Translator ensure the security of its AI systems?
We employ robust encryption and multi-factor authentication measures to protect against unauthorized access.
Is the AI used only for internal purposes or does it also interact with external stakeholders?
Our AI interacts with both internal teams and external stakeholders, smoothing transactions and strengthening relationships.
Are AI-generated designs protected by copyright?
Yes, AI-generated designs enjoy full copyright protection.
Stay Connected
How can I stay informed about The Brick Translator news, promotions, and events?
Follow us on social media platforms to stay abreast of announcements, giveaways, and community happenings. Our feeds are regularly updated with fresh content, ensuring you're always in touch with the pulse of The Brick Translator.